Privacy Policy

1. Introduction

Welcome to Rotra Logistics ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Full name, email address, phone number, address, and password
• Identity Verification: PAN card, Aadhaar card, Bank details, and driver's license documents
• Profile Information: Profile pictures, company details, and contact information
• Business Information: Vehicle details, driver information, load/shipment details, and pricing information
• Payment Information: Payment amounts, payment dates, and transaction records
• Communication: Messages, comments, and support requests

2.2 Information Collected Automatically

• Location Data: GPS coordinates, current location, and trip tracking information
• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, time spent, features used, and interaction patterns
• FCM Token: Firebase Cloud Messaging token for push notifications
• Log Data: IP address, access times, and error information

2.3 Information from Third Parties

• Payment processors (for transaction verification)
• Identity verification services (for document validation)
• Communication service providers (for notifications)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our logistics platform
• Account Management: To create and manage user accounts and authentication
• Transaction Processing: To process payments, record transactions, and manage billing
• Trip Management: To track shipments, manage routes, and coordinate deliveries
• Communication: To send important updates, notifications, and customer support messages
• Verification: To verify identity and prevent fraud
• Analytics: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with laws and regulations
• Safety: To protect against fraud, abuse, and security threats
• Marketing: To send promotional materials (with your consent)

4. How We Share Your Information

4.1 Information We Share

• With Other Users: Drivers, vendors, and customers see relevant trip and load information
• With Service Providers: Payment processors, email providers, and cloud services
• For Legal Reasons: When required by law or to protect our rights and safety
• Admin and Staff: Authorized employees and admins for operational purposes

4.2 Information We Do Not Share

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is kept confidential except as described in this policy.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data in transit
• Secure password hashing and authentication protocols
• Regular security audits and assessments
• Limited access to personal data (need-to-know basis)
• Secure data storage with firewalls and intrusion detection
• Employee confidentiality agreements

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access your personal information and request corrections to inaccurate data. You can update your profile information through your account settings.

6.2 Data Deletion

You can request deletion of your account and associated data through our delete account feature. Some information may be retained for legal compliance and business record purposes.

6.3 Opt-Out

• You can disable push notifications in your device settings
• You can unsubscribe from promotional emails
• You can opt out of location tracking (where functionally possible)

6.4 Data Portability

Upon request, we can provide your data in a portable format. Contact our support team for assistance.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how you use our platform
• Improve user experience and performance
• Prevent fraud and enhance security

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for:

• Legal Compliance: As required by applicable laws (typically 5-7 years for financial records)
• Dispute Resolution: To resolve any outstanding disputes
• Business Records: Anonymized data for analytics and reporting

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly. Parents or guardians who believe their child has provided information should contact us immediately.

10. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.

11. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by updating the "Last Updated" date and sending you an email or notification through the platform. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about our privacy practices, please contact us:

14. Legal Notices

15. Your Account Security

To maintain the security of your account:

• Use a strong and unique password
• Never share your login credentials with others
• Log out after each session on shared devices
• Keep your contact information updated
• Report suspicious activity immediately
• Enable two-factor authentication if available